Get in Touch With Our Team
Superlenny support is available to help with account enquiries, verification requests, technical issues or general feedback. Our team can assist with withdrawals, responsible gambling tools and account authorisation checks, and will, where possible, favour fast resolutions for simple enquiries. Contact us for practical assistance and the organisation will do its best to resolve matters promptly. Use the convenient channels below to reach our support centre.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email; typical reply within 24 hours) |
| General enquiries | [email protected] (corporate enquiries; reply within 48 hours) |
| Affiliate enquiries | [email protected] (affiliate team; onboarding info) |
| Phone | +44 20 7946 0821 (Mon-Fri 09:00-18:00) |
| Working hours | Mon-Fri 09:00-18:00 (UK) |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues or when you need to send documents. Please include a clear subject line, your account details and up-to-date contact information so we can process your enquiry without delay. Providing everything up front helps us respond promptly and reduces the need for further follow-up or verification.
Submit Your Inquiry
Response Time
Our support team aims to respond quickly; most enquiries are answered within one business day. Simple requests such as account queries and payment confirmations are usually handled first, while more complex investigations - for example prolonged verification or technical issues - may take longer depending on their nature. We appreciate your patience and will keep you updated throughout the process.
Feedback
Tell Superlenny what you think - send feedback, suggestions or ideas to help us improve the site. We read every message carefully and use your input to refine features, promotions and the overall user experience. Your comments help shape future updates, so please get in touch and let us know what would make the site better for you.