User Privacy Policy

At Superlenny we take your privacy seriously. This page explains what personal and technical information we collect when you use our services, how we use and protect that information, and the choices you have. Our goal is to be clear about data handling so you can manage your account with confidence.

Types of data we collect

Personal data

We collect information you provide when you register or update your account, such as your name, date of birth, address, email address and phone number. We also collect identity and verification documents where required to comply with legal checks.

Technical data

Technical data includes device identifiers, IP address, browser and operating system, and interaction data such as pages viewed and session times. This helps us maintain site performance and security.

Transactional data

Transactional data covers deposits, withdrawals, bet and game history, payment method details and related financial records. We use this data to process payments and keep an accurate record of account activity.

How we use your information

We use data to operate and improve our services, including account administration, payment processing, customer support and fraud prevention. Information is also used to meet regulatory and compliance obligations, to provide responsible gambling tools, and to carry out analytics to improve site performance. Where you have consented, we may use contact details for marketing communications which you can opt out of at any time.

Data protection and storage

We store personal information securely and limit access to authorised personnel and service providers. Appropriate technical and organisational measures are in place to protect data from unauthorised access, loss or disclosure. We retain information only as long as necessary to fulfil the purposes described or to satisfy legal and regulatory requirements.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, security, analytics and personalised content. Third-party providers may also place cookies for analytics and advertising. You can manage cookie settings through your browser or device and change preferences at any time.

Your rights

You have rights to access the personal data we hold about you, request correction, request deletion, ask for restriction of processing, and request data portability where applicable. You can also object to certain marketing or profiling activities. We will respond to valid requests in line with applicable law.

Access, correction and deletion of data

To exercise your rights, contact our support team at [email protected]. We may need to verify your identity before fulfilling requests. In some cases we may be unable to delete certain records if retention is required by law or for fraud prevention.

Information sharing and third parties

We share data with trusted service providers such as payment processors, identity verification services, fraud prevention agencies, and technical suppliers who help deliver our service. We also share data where required by law or to protect our legal rights. Third parties process information on our behalf under contractual terms that require appropriate safeguards.

Privacy policy updates

We may update this privacy policy from time to time. Any material changes will be posted on this page and, where appropriate, notified directly. Please check this policy periodically to stay informed about how we handle your information.