Superlenny Casino Responsible Gambling

At Superlenny we take responsible gambling seriously. We want everyone who plays with us to enjoy controlled, safe play and to stay in control of their activity. This page explains the protections we provide, the tools you can use to manage your account, and where to go for extra help if you need it.

Player protection principles

We aim to offer a safe environment by promoting sensible play, protecting vulnerable customers, and providing clear options to control gambling activity. We monitor accounts for patterns that suggest risk and will take proportionate steps where necessary, including contacting customers to offer support or applying temporary restrictions.

Activity-control tools

We provide a range of self-service controls you can use at any time from your account settings or by contacting our support team.

Deposit limits: Set daily, weekly or monthly deposit limits to manage how much you add to your account.
Loss limits: Cap the total losses you accept over a chosen period to stop play once a threshold is reached.
Time limits and session reminders: Choose session length limits and receive reminders during play to help you take regular breaks.
Reality checks and play history: View your recent activity andstakes to make informed choices about time and money spent.
Account breaks: Take a short voluntary break from play for a set period without closing your account.

Deposit, loss and time limits

You can tailor limits to suit your circumstances. Limits are flexible and can be changed from your account, but some changes may take effect after a cooling-off period. If you need assistance setting or adjusting limits, contact our support team via live chat or email at [email protected].

Self-exclusion

If you need a longer break, you can self-exclude from our services for a set period or permanently. Self-exclusion prevents you from logging in, depositing or placing bets. You can start self-exclusion from your account controls or by asking our support team to apply it on your behalf. You may also consider registering with GAMSTOP for UK-wide self-exclusion.

Signs of problematic behaviour

Increasing bets or chasing losses
Neglecting work, family or social obligations
Using borrowed money to gamble
Hiding gambling activity or lying about it
Feeling anxious or irritable about gambling

Tips for maintaining control

Set deposit and loss limits before you play
Use session reminders and take regular breaks
Only gamble with money you can afford to lose
Keep a record of play and review it regularly
Talk to someone you trust if gambling is causing worry

Professional help and support organisations

If gambling is causing harm, please seek professional help. UK organisations that can offer free, confidential advice and support include GamCare, GambleAware and GAMSTOP. If you need immediate assistance with your account or guidance on available options, contact our support team and we will help you access the right services.